§ 1 Accommodation contract and scope of the General Terms and Conditions
§ 2 Provision, handover and return of the holiday homes
§ 3 Terms of payment
§ 4 Cancellation
§ 5 Liability
§ 6 Useful Information
§ 7 Termination or Withdrawal from the Contract by the Landlord
§ 8 Final Provisions
§ 1 Accommodation Contract and Scope of the General Terms and Conditions
As soon as we confirm your booking by email – together with the invoice for the deposit – an accommodation contract is concluded between you and ‘Ferien am Fließ’. The details of this are governed by these General Terms and Conditions, so you do not need to worry about a separate tenancy agreement.
§ 2 Provision, handover and return of the holiday homes
On your day of arrival, we look forward to handing over your holiday home to you from 3.00 pm. If the previous guests have not yet checked out on that day, please feel free to ask us about an early check-in – we’ll be happy to arrange this for you for a small additional charge.
On the day of departure, we ask you to vacate the property by 10:00 am so that we can lovingly prepare it for the next guests. If no new guests are arriving on that day, a late check-out can also be arranged for an additional charge.
We’ll be happy to agree on any different times with you in writing.
Should anything be damaged during your stay, please let us know before you leave (see also § 5). After your departure, our caretaker will carry out a routine inspection of the property – or, if you wish, we’d be happy to do this together with you beforehand.
§ 3 Terms of payment
Payment is conveniently made in advance by bank transfer to the account specified on the invoice.
The invoice amount is due within 10 days of the invoice date. For last-minute bookings made shortly before the start of your trip, we ask for immediate payment. Should we not have received the amount within 14 days of the invoice date, we reserve the right to withdraw from the contract – in the case of very last-minute bookings, we may do so immediately in the event of late payment, or we will then request cash payment on site.
A deposit of 20 per cent of the total amount is payable upon booking. Please transfer the remaining balance no later than 4 weeks before the start of your trip.
Please note: Neither card nor cash payments are accepted on site.
The prices listed on our website are always up to date; however, the price agreed and confirmed with you is ultimately binding. Should unforeseeable cost increases occur after your booking, we reserve the right to apply a reasonable surcharge – in which case you may, of course, cancel free of charge.
The rental price includes: final cleaning, bed linen, hand towels and tea towels, electricity, water, heating, Wi-Fi, as well as one parking space for ‘Die Scheune’ and ‘Bienenhaus’, or two parking spaces for ‘Haus anno 1750’ – naturally including the applicable VAT.
Please also note that the town of Lübbenau (Spreewald) levies a visitor’s tax, which we collect on behalf of the town and include in your final invoice.
§ 4 Cancellation
The German Civil Code (BGB) does not, in principle, provide for any right of cancellation for the hire of holiday homes – in fact, the full holiday price would be due. To ensure you remain flexible nonetheless, we voluntarily offer you a generous cancellation policy. In addition, we recommend that you take out holiday cancellation insurance. Please notify us of any cancellation in writing, by email or letter. Depending on how close to your arrival date you cancel, the following charges will apply:
| Days before arrival | Percentage of the total invoice amount |
|---|---|
| up to 100 days | 20 % |
| up to 80 days | 50 per cent |
| up to 60 days | 70% |
| up to 30 days | 90% |
We will, of course, endeavour to re-let any holiday home that becomes available. If we succeed in doing so, we will offset the travel price already paid against the cancellation fee. Refunds will always be made to the account from which we received the payment.
§ 5 Liability
Should any damage occur to the holiday home or on the property during your stay, we ask that you cover the costs of repair. If damage is not reported by the guests, it is legally sufficient for us to demonstrate, with appropriate evidence – such as witnesses, photographs or reports – that it occurred during your stay.
Unfortunately, we cannot accept any liability for items lost or stolen in the holiday homes.
§ 6 Good to know
Our holiday homes are non-smoking – we ask for your understanding in this matter. For the same reason, we are unfortunately unable to accommodate pets.
“Ferien am Fließ” is situated on a small island, which you can reach on foot via a bridge or by boat – the property is therefore only suitable to a limited extent for guests with reduced mobility.
As our island property is situated on two river courses, we ask families with young children to take particular care.
Our houses are steeped in history, and this brings with it a few charming quirks: The loft sleeping areas in the “Scheune” and “Bienenhaus” are not fully-fledged living spaces due to the low ceiling height. The bedroom on the ground floor of the “Scheune” is rather small due to the narrow layout of this listed building and is therefore particularly well-suited for children. The bathroom in the “Bienenhaus” is also compact in design, in keeping with its cosy size.
The historic building structure contains a great deal of timber, so we ask you to exercise particular caution when using open fires – especially as ‘Haus anno 1750’ and ‘Scheune’ are situated close to one another and could be affected by flying sparks.
The plot borders directly on our property manager’s plot without a fence. Our caretakers will be happy to show you where the boundary lies – we ask you to respect it and to safeguard our neighbours’ privacy.
§ 7 Termination or withdrawal from the contract by the landlord
In the following cases, we reserve the right to withdraw from the contract:
- Arrival with more people than agreed and/or with pets
- The smoking ban is disregarded or open fires are handled negligently
- Despite warnings, there are repeated instances of noise disturbing the peace on the property, which is situated within the biosphere reserve
In these cases, unfortunately, there is no entitlement to a refund of the rental price.
Should the holiday home be unavailable for specific reasons – such as water damage, flooding or failure on the part of the landlord or property manager – we are entitled to terminate the contract. In this case, we will, of course, refund the rental price already paid in full. Any further claims, in particular claims for damages, are excluded.
§ 8 Final Provisions
The severability clause applies. The place of jurisdiction is Leipzig.
